Frequently Asked Questions

CAN I MAKE CHANGES TO MY ORDER?

YES YOU CAN JUST CALL OUR CUSTOMER SERVICES THEY WILL HELP YOU TO CANCEL YOUR ORDER AND REORDER NEW ITEM.HOW DO I TRACK MY ORDER?YOU MUST BE A REGISTERED USER TO TRACK YOUR ORDER ONLINE. YOU CAN TRACK YOUR ORDER ONLINE BY ACCESSING YOUR ACCOUNT AND ORDER HISTORY. YOU CAN ALSO CHECK THE STATUS OF YOUR ORDER BY CALLING US AT +2010 3333 0858
FOR ASSISTANCE.

HOW CAN I PAY FOR MY ORDER?

WE OFFER DIFFERENT METHOD OF PAYMENT WE ACCEPT PAYMENT WITH:

(VISA MASTERCARD – VISA ELECTRON – CASH ON DELIVERY)

HOW DOES THE COD (CASH ON DELIVERY) PAYMENT OPTION WORK?

CASH ON DELIVERY ALLOWS YOU TO PAY FOR YOUR ORDER WITH CASH AT THE TIME OF DELIVERY. SHOE AND SHOE OFFERS A CASH ON DELIVERY OPTION FOR ALL ORDERS. TO PLACE AN ORDER AND PAY FOR IT USING CASH ON DELIVERY (COD), PLEASE SELECT THE ‘CASH ON DELIVERY’ OPTION ON THE PAYMENT PAGE.

IS IT SAFE TO ORDER ONLINE?

YOU CAN BE ASSURED THAT SHOPPING WITH FI-FA SHOE IS SAFE! WE USE SECURE SOCKET LAYER SOFTWARE (SSL) TO ENCRYPT ALL OF YOUR PERSONAL INFORMATION INCLUDING YOUR NAME AND ADDRESS. AND OTHER CRITICALLY SENSITIVE INFORMATION LIKE YOUR CREDIT / DEBIT CARD DETAILS. INFORMATION PASSED BETWEEN YOUR COMPUTER AND OUR WEBSITE CANNOT BE READ.

WHEN WILL I BE CHARGED?

IF YOUR CARD IS AUTHORIZED, THE PAYMENT WILL BE TAKEN IMMEDIATELY AND YOU WILL RECEIVE AN E-MAIL CONFIRMING YOUR ORDER HAS BEEN SUCCESSFUL. ONLY PAID ORDERS WILL BE HANDLED. WE WILL NOT CHARGE YOU FOR ANY FAILED PAYMENT TRANSACTIONS.

WHAT SHOULD I DO IF MY PAYMENT FAILS?

PLEASE RETRY MAKING THE PAYMENT AFTER ENSURING THAT THE INFORMATION ENTERED IS ACCURATE, INCLUDING ALL ACCOUNT DETAILS, BILLING ADDRESSES. IF YOUR PAYMENT STILL FAILS, YOU CAN USE THE CASH ON DELIVERY (COD) PAYMENT OPTION ON THE PAYMENT PAGE TO PLACE YOUR ORDER.

HAS MY ORDER BEEN SHIPPED?

WHEN YOUR ORDER LEAVES OUR WAREHOUSE, WE’LL EMAIL YOU WITH A TRACKING NUMBER SO YOU CAN FOLLOW ITS JOURNEY THROUGH THE COURIER’S WEBSITE.
HOW CAN I TRACK MY ORDER?
YOU CAN TRACK YOUR ORDER USING YOUR TRACKING NUMBER. THIS WILL BE EMAILED TO YOU OR CAN BE FOUND IN THE ‘ORDER HISTORY’ SECTION OF YOUR ACCOUNT. I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO? CONTACT A MEMBER OF OUR CUSTOMER SERVICES TEAM WHERE AN ADVISOR WILL BE HAPPY TO HELP.

HOW DO I RETURN AN ITEM?

IF YOU NEED TO RETURN SOMETHING, MAKE SURE ALL THE TAGS ARE ON, AND THE ITEM IS EXACTLY AS YOU RECEIVED IT. YOU NEED TO GET IT BACK TO US WITHIN 14 DAYS FROM THE DATE ON YOUR DISPATCH NOTE.PLEASE FOLLOW THE BELOW PROCESS FOR RETURNING YOUR ITEM TO US:

1 – RE-PACK THE ITEM IN ITS ORIGINAL PACKAGING WITH LABELS AND TAGS STILL ATTACHED.
2 – SECURELY ATTACH THE ORIGINAL DELIVERY LABEL TO YOUR ITEM.